Instagram, the picture-sharing application that Facebook bought earlier this year, has not yet figured out a way to make money. But some of its users have.
These entrepreneurs
have realized that they can piggyback on the popularity of Instagram,
which has more than 100 million users, and create their own businesses,
some of which have turned out to be quite profitable. They join a long
line of innovators who have found creative ways to build new services on
top of existing sites and platforms.
Services like Printstagram, for example, let people turn their Instagram images into prints, wall calendars and stickers.
A group of designers are building a digital picture frame for Instagram
photos. Some early users of the service are leveraging their expertise
and sizable followings and starting consulting agencies, advising
big-name brands on how best to use Instagram themselves.
And others have simply realized that the app
is a great place to post photos of things they are trying to sell. Jenn
Nguyen, 26, who lives in Irvine, Calif., has 8,300 followers on
Instagram, where she posts images of lavishly made-up women who are
wearing her brand of false eyelashes.
"When we post a new picture of someone wearing our lashes, we instantly see sales," she said.
Nguyen is part of a wave of entrepreneurial
Instagrammers who have transformed their feeds into virtual shop
windows, full of handmade jewelry, retro eyewear, high-end sneakers,
cute baking accessories, vintage clothing and custom artwork.
Those who want to sell
things on Instagram have to resort to surprisingly low-tech tactics.
Instagram does not allow users to add links to their photo posts, so
merchants have to list a phone number for placing orders, or hope their
followers will type the Web address of their store into a browser.
Shoppers seem willing to put up with that hassle. Nguyen said that
during a recent holiday sale, she offered Instagram followers a coupon
for 35 percent off their orders. That day, she said, she netted 100
orders, about $4,000 in sales, up from her usual $500. In her photo
captions she mentions her online store and highlights products that are
new or soon to be sold out.
Most of the people taking this sales approach are small-scale entrepreneurs and artists, looking for another way to find customers for their consignment shops and jewelry businesses.
Hundreds of larger companies and big-name brands have accounts on
Instagram, but only a few have taken steps toward actually selling
there. Bergdorf Goodman, the luxury retailer, has posted photographs of
women's shoes and jewelry alongside telephone numbers for the store.
Instagram is a compelling medium "because a photo translates to any
language," said Liz Eswein, one of the founders of the Mobile Media Lab,
a digital agency focused entirely on helping companies figure out their
Instagram strategies. "It's easier to get lost in the shuffle on other
networks" like Facebook and Twitter, she added.
Eswein, Brian DiFeo and Anthony Danielle formed the company in March
after realizing that their collective Instagram followers - nearly
850,000 - and understanding of the service could be valuable to
companies like Nike, Delta, Samsung and Marc Jacobs who were hoping to
reach fans of their brands. Now Mobile Media Lab runs promotions and
special campaigns for those clients and others.
"We aren't saying 'Click here and buy this product' - it's more about
putting the image in their head and introducing them to a product within
the service," said Eswein.
In that way, it's closer to traditional advertising, DiFeo said: "It's
classic marketing. You see an ad on a billboard, or on a bus as it goes
by, on TV and now, in an Instagram post. It sticks."
The mini-industries cropping up on and around Instagram are fueled by
the service's explosive growth. In April, Instagram had 25 million
users. Eight months later it has quadrupled that figure and amassed more
than 5 billion photos. In October, the mobile service had 7.8 million
daily active visitors, according to comScore, more than Twitter's 6.6
million.
Both Facebook and Instagram declined to talk about how Instagram might make money
directly. But analysts suspect that Facebook will try to weave
advertising into the Instagram app at some point, much as it has with
its own app.
"We're seeing a huge uptick in images in content marketing across the board," said Rebecca Lieb, an analyst
at Altimeter Group, a firm that advises companies on how best to use
technology. "Marketers are moving away from written content and toward
images and videos."
It isn't hard to imagine a case where some images on Instagram are paid
for by companies and highlighted to ensure that users see them, Lieb
said. "We're already seeing that on Facebook and Twitter."
Since its early days, Instagram has invited developers and entrepreneurs to tap
its technology and build their own applications on its shoulders, like
ways to view galleries of Instagram pictures on the Web instead of a
phone. And it has not tried to charge for this privilege.
Kartik Hosanagar, an associate professor at the Wharton School of the University of Pennsylvania who studies online commerce,
said there was a new breed of "social research and development"
emerging, one that lent itself to a tremendous - but risky - opportunity
for opportunistic and creative entrepreneurs.
"The small guys take the risk, and if they find something that sticks,
the larger company can seize on it and take a cut," he said. "It's hard
to predict in advance, but that's the beauty and opportunity of a
platform and why we see so many businesses built on other platforms."
But other Internet companies have turned on their heels and cut off the
add-on services that helped expand their appeal to users. The most
recent example is Twitter. At first the company welcomed outside
innovators who built tools for searching messages and posting photos,
among other things. Then it felt pressure from investors to make money and started to shut off access.
Kevin Systrom, one of Instagram's founders and its chief executive, has
said that he will consider e-commerce as a possible source of revenue for the service, although the company has not taken any steps toward that so far.
In an email, Systrom said Instagram had no plans to curb
Instagram-dependent services anytime soon, as long as they did not
violate Instagram's policies.
Benjamin Lotan, 27, who runs a company called Social Print Studio in Berkeley, Calif., which sells
Printstagram products, along with other things, said he wasn't taking
any chances with his business, particularly since Facebook is feeling
pressure to become a more lucrative company over all.
Lotan, who started his business in early 2011, said it now generated
around $1.5 million in revenue annually. Although he said he was not too
concerned about the viability of the company at the moment, he was
planning to begin releasing products that were not wholly dependent on
access to Instagram.
"We aren't really nervous," he said. "But you can never really know."
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